Importance of Job Satisfaction in Organizations (2 Marks)

Definition: Positive attitude/emotional state resulting from appraisal of job experiences.

Importance:

1. Productivity & Performance: Satisfied employees are more productive, higher quality & customer service.
2. Low Absenteeism & Turnover: Reduces quits, absenteeism, recruitment costs; improves retention.
3. Organizational Citizenship (OCB): Leads to helpful, beyond-duty behaviour, cooperation.
4. Low Counter-productive Behaviour: Less grievances, strikes, sabotage, stress/burnout.
5. Employee Health & Morale: Improves mental health, loyalty, team cohesion.

Without satisfaction → dissatisfaction → poor performance, high costs. Hence manager must monitor via surveys and improve through job enrichment, fair rewards, supportive supervision.