Competency Management - Definition (2 Marks)

Competency Management is a systematic HR process of identifying, defining, mapping, assessing and developing the set of knowledge, skills, attitudes and behaviours (KSAOs) required for superior performance in a job/role and aligning them with organizational strategy.

Key elements:

• Competency = underlying characteristic (e.g., communication, leadership, technical skill) that predicts effective performance.
• Includes: Competency mapping → Assessment (gap analysis) → Development (training, coaching) → Integration into Recruitment, Performance Appraisal, Succession Planning, Compensation.

Purpose: Ensure right competencies at right place to achieve competitive advantage; supports HR decisions objectively.

Example: For Sales Manager → competencies: Negotiation, Customer orientation, Team leadership.