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The process of handling disagreements in an organization is referred to as:

  • (i) Goal Setting
  • (ii) Motivation
  • (iii) Conflict Resolution
  • (iv) Team Building
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Correct Answer: (iii) Conflict Resolution

Explanation (2 Marks):

  • Conflict = perceived incompatibility/disagreement between individuals/groups over goals, resources, values.
  • Conflict Resolution = process + techniques to handle, manage and settle disagreements constructively to reach amicable solution (win-win).
  • Includes: Negotiation, Mediation, Compromise, Collaboration, Avoidance.

Why others wrong:

  • (i) Goal Setting → establishing targets (Locke)
  • (ii) Motivation → energizing behaviour
  • (iv) Team Building → enhancing group cooperation (different from handling conflict)

Hence handling disagreements = Conflict Resolution (or Conflict Management).

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