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Module 5: Leadership, Politics, and Conflict Management

20252m

Functional conflicts leads to:

  • (i) Organizational Inefficiency
  • (ii) Improved Decision-Making
  • (iii) Employee Dissatisfaction
  • (iv) Increased Absenteeism
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Correct Answer: (ii) Improved Decision-Making

Explanation (2 Marks):

  • Functional (Constructive) Conflict = Healthy, task-related disagreement that improves performance. Dysfunctional conflict harms org.
  • Robbins distinction: Functional → supports goals, encourages creativity, quality.
  • Leads to:
    • Improved decision-making (multiple views, debate, devil’s advocacy)
    • Innovation, change, group cohesion, airing of problems
  • Options (i) Organizational Inefficiency, (iii) Dissatisfaction, (iv) Absenteeism are dysfunctional conflict outcomes.

Hence functional conflict results in Improved Decision-Making.

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